I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 3 - 7 business days of processing and production time for your order to ship out.
U.S orders will be shipped via USPS & FedEx and International Orders will be shipped depending on the fulfillment center the product is from.
- Average transit times to the United States: 5 - 20 Business days
- Average transit times to International: 17 - 45 Business days
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email email@example.com. All you need to do is send us an email with the subject line "CANCEL".
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at firstname.lastname@example.org. If the address is wrong, we can correct this within 24 hours.
MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
- WHICH COUNTRIES DO YOU SHIP TO?
We ship worldwide and in most cases for free. We support all the countries that are listed in our checkout.
- WHEN IS MY ORDER PROCESSED/FULFILLED?
Orders are processed within 2-3 business days of your purchase. It can be slightly slower during the holidays and sales season.
- HOW LONG WILL THE SHIPPING TAKE?
Please note that the estimated time of delivery is 10-30 business days. This depends on your location and on your country's postal system speed. If the product is in high demand, it can also affect shipping times.
- HOW DO I ACCEPT THE DELIVERY?
Please keep in mind that different countries postal systems have different standards. Some deliver to door and some keep the package in the postal office. You should receive a notice that your package has arrived.
- WHERE CAN I TRACK MY ORDER?
Our tracking codes are global and work with most tracking software websites. You can also track it via our website here: cutepandastore.aftership.com
- WHAT IF THERE ARE PROBLEMS WITH MY SHIPMENT?
Don't worry, we will do our best to solve any kind of problems. If the package is lost by our carrier, then we will send you a new shipment for free.
- WHEN DO I RECEIVE THE TRACKING NUMBER?
Tracking codes are assigned during the fulfillment, this takes 2-5 business days.
- WILL I HAVE TO PAY FOR CUSTOMS?
In most countries you will not have to pay customs. This depends on your local import laws. If customs require documents/taxes from you, then please provide them what they ask for, otherwise you might not receive your package.
For any further queries please email us at Support@cutepandastore.com