Over 50,000+ Happy Customers! Free Shipping Worldwide
Over 50,000+ Happy Customers! Free Shipping Worldwide

FAQs

  • WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept PayPal, Credit & Debit cards.

 

  • HOW DO I CHANGE OR CANCEL MY ORDER?

Please note that order cancellation can only be done within the first 24 hours. To cancel or change your order, please email us at Support@cutepandastore.com

 

  • WHICH CREDIT CARDS DO YOU ACCEPT?

VISA, MasterCard, Maestro, Klarna. For American Express, please choose Paypal Quest Checkout instead of regular credit card payments.

 

  • HOW DOES THE REFUND PROCESS WORK?

Refunds are done automatically with order cancellations. We can only send the refund back to the original source of order payment. Please note that refunds appear slower to credit cards than PayPal.

 

  • HOW CAN I PAY WITH DEBIT CARD/AMERICAN EXPRESS?

You will have to use Paypal Guest Checkout, you can find exact guide here: cutepandastore.com/pages/how-to-pay

 

  • HOW DO I CONTACT CUSTOMER SERVICE?

Please use contact us page or email us at Support@cutepandastore.com . We will answer you in 24 hours. You can find contact us page here: cutepandastore.com/pages/contact

 

  • WHICH CURRENCIES DO YOU ACCEPT?

We accept almost all currencies. Please note that while the content of the cart and prices displayed are in several currencies, you will checkout using USD at the most current exchange rate.

 

  • WHAT DO I DO IF I HAVE A MISSING ITEM IN MY ORDER?

If something is missing please contact us immediately. Please note that if you ordered two or more different products, they might arrive separately. Some of our products are shipped directly from manufacturers and we have multiple storage units.

 

  • WHERE CAN I ENTER DISCOUNT CODES?

Discount codes can be entered during the checkout. Please note that it is not possible to stack multiple discount codes.

 

  • WHAT IF I TYPED WRONG INFORMATION?

Please be careful, we can only change your shipping details before handing your order over to the shipping company. This happens in 24 hours.

 

  • ARE YOUR PRODUCTS AUTHENTIC?

Yes Cute Panda Store is a big retail business and we only source our goods directly from manufacturers. This eliminates the chance for counterfeit products.

 

  • HOW DO I CHECK MY ORDER STATUS?

We will keep you updated with emails. You can also track your order here: cutepandastore.aftership.com

 

  • WHEN WILL YOU FULFILL MY ORDER?
We usually fulfill the order in 2-3 business days. For any queries regarding your order please revert us back to Support@cutepandastore.com